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FAQ

Get to know us behind the scenes

WHEN CAN I EXPECT MY ORDER?

After payment is confirmed, we put together your order. Due to the nature of the product, sometimes the cut/weight of fish you order will not be available upon your order, if this occurs our staff will contact you with some other options! After that, you can expect your fish to arrive in 1-3 business days! You can expect your order to be delivered during the day time. All pricing and shipping include GST.

CAN WE VISIT THE ECO-ARK?

We would love to eventually do educational tours and visits but as a young company, at the moment we will not be taking tours or visits on board the Eco-Ark.

ARE YOUR FISH FARMED IN THE WILD OR CAUGHT?

The Eco-Ark® is a closed containment fish farm, meaning unlike traditional fish farms that submerge nets in the open sea, the fish on board the Eco-Ark® are raised in 500m³ liter tanks, regulated with aquaculture technology to ensure healthy upbringing.

IF AN ITEM IS LISTED AS OUT OF STOCK, WHEN CAN WE EXPECT A RESTOCK?

The growth cycle of a school of fish is hard to predict, especially when we don’t feed them any hormones, so our stock varies. We invite you to check back with us or await an email informing you of a restock!

DO THE FISH HAVE BONES?

Our fish are processed for your convenience – descaled, gutted and deboned. However, we of course encourage you to always be careful as small soft bones may be left behind.

You may be curious about how we handle the fish bones and fish scraps.

Here at Aquaculture Centre of Excellence, we believe in having minimal to zero wastage and thus, we convert our fish bones to be made into fish broth. Furthermore, the guts and scraps of the fish are thereby converted into fertilizer.

ARE THE FISH FRESH?

Yes! Fish are harvested on deck before immediately being transferred to our post harvest room onboard the Eco-Ark, proudly known as Post Harvest @ Upper Deck, where they are further processed, packaged then immediately deep frozen – fresh and ready for you!

WHAT IS THE ECO-ARK®?

The Eco-Ark® is our modern take on traditional fish farming. We believe green is the way to go! Therefore, starting with our very operations, the Eco-Ark® is a green, zero-waste facility that large runs on solar power during the day!